Privacy Policy - Park Cities Pet Sitter, Inc

Privacy Policy

Privacy Policy

Park Cities Pet Care
Last Updated: December 2025

Park Cities Pet Care (“PCPC,” “PCPSI,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard information about you when you visit our website, use our services, create an account, communicate with us, or otherwise interact with us.

This Privacy Policy applies to information collected through our website(s), online booking and scheduling tools, communications, and related services.

1. Information We Collect

A. Personal Information You Provide

We may collect personal information that you voluntarily provide, including:

  • Name, email address, phone number, and mailing address

  • Account login credentials

  • Service requests and scheduling details

  • Pet information (such as name, species, medical or care instructions)

  • Emergency contact information

  • Home access details provided for service delivery

  • Payment-related information (processed securely by third-party payment processors; we do not store full credit card numbers)

  • Communications with us (emails, texts, phone calls, or messages)

B. Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • IP address

  • Browser type and device information

  • Pages viewed, referring URLs, and usage data

  • Date and time of visits

  • Cookies and similar tracking technologies

This information helps us understand how visitors use our site and improve our services.

C. Marketing & Social Media Information

If you interact with us through social media, promotions, forms, or mailing list sign-ups, we may collect the information you choose to share through those channels.

D. Employment & Applicant Information

If you apply for a position or are employed by PCPC, we may collect information necessary for recruiting, onboarding, payroll, identity verification, reference checks, and background screening, as permitted by law.

2. How We Use Your Information

We use the information we collect for purposes including:

  • Providing, scheduling, and managing pet care services

  • Processing payments and invoices

  • Communicating with you about your account, services, or requests

  • Sending service-related notifications and reminders

  • Sending marketing or promotional communications (with opt-out options)

  • Personalizing your experience and improving our website and services

  • Analyzing usage trends and performance

  • Maintaining safety, security, and fraud prevention

  • Complying with legal and regulatory obligations

3. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

A. Service Providers

We may share information with trusted third-party vendors who perform services on our behalf, such as:

  • Payment processing

  • Scheduling and booking software

  • Customer relationship management (CRM) tools

  • Email and SMS communication platforms

  • Website hosting and analytics providers

These providers are required to protect your information and use it only for authorized purposes.

B. Legal & Safety Reasons

We may disclose information if required to do so by law or if we believe disclosure is necessary to:

  • Comply with legal processes

  • Protect the safety of people or animals

  • Protect our rights, property, or business

  • Investigate fraud or misuse of our services

C. Business Transfers

If PCPC is involved in a merger, acquisition, asset sale, or similar transaction, personal information may be transferred as part of that transaction.

D. Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

4. Marketing Communications

If you receive marketing emails or messages from us, it is because you are a client, a former client, or you requested information from us.

You may opt out of marketing emails at any time by using the unsubscribe link in the email. You may also contact us directly to update your preferences.

Even if you opt out of marketing messages, we may still send service-related communications (such as appointment confirmations or account notices).

5. Text Messages (SMS)

If you provide your phone number, you may receive text messages related to scheduling, service updates, or customer support. Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP or by contacting us.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to operate our website, analyze usage, and improve performance. Some cookies may be set by third-party analytics or advertising partners.

You can control cookies through your browser settings. Disabling cookies may affect certain site features.

7. Your Privacy Rights

A. Access, Update, or Delete Information

You may request access to, correction of, or deletion of your personal information by contacting us using the information below. We will respond within a reasonable timeframe.

B. California Privacy Rights

If you are a California resident, you have the right to:

  • Know what personal information we collect and how it is used

  • Request deletion of your personal information

  • Opt out of the “sale” or “sharing” of personal information (we do not sell personal data)

  • Not be discriminated against for exercising your privacy rights

Requests may be submitted using the contact information below.

8. Data Security

We use commercially reasonable safeguards to protect your personal information. Sensitive data is transmitted using secure technologies such as SSL encryption.

However, no system can be guaranteed to be 100% secure. You use our services at your own risk.

9. Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing information.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.

11. Data Retention

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date. Your continued use of our services constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Park Cities Pet Care
Phone: 214-828-0192
Email: pets@pcpsi.com
Mail: P.O. Box 141319, Dallas, TX 75214-1319