ABOUT US
Joette White | President, Owner
Joette White, Dallas local and owner of Park Cities Pet Sitter has led the company for over 25 years. She started working as a pet sitter shortly after PCPS opened in 1992 and then purchased the company from the original owner a few years later. Naturally driven to provide superior customer service, Joette focuses on making Park Cities Pet Sitter the best pet care company in the Metroplex. She leads her team by taking great care of the employees and helping each sitter be successful in their pet care jobs. Having the most caring and best trained staff allows the PCPSI team to serve hundreds of families in a humble, trustworthy and caring manner.
Read more...
Joette served on the Board of The National Association of Professional Pet Sitters, to help educate others in the industry about best practices. Her company has won a multitude of local awards. These wins include an Angie’s List Super Service Award for 5 consecutive years, “Best of Dallas” by D Magazine, and “Best of’s” from WFAA Channel 8, Dallas Voice, and The Dallas Observer. In 2017, Park Cities Pet Sitter won the prestigious NAPPS Business of the Year trophy. This is a national award given to a pet sitting company that demonstrates outstanding business practices and vision in maintaining and growing their business.
Joette is married and is a mother to two boys. Animals have always been a huge part of her life. In addition to “herding” the four Park Cities Pet Sitter office cats (Carl, Kruzer, Henry and George), Joette also has a sweet rescue dog named Phyllis and a short-haired rabbit named Toofus. She strongly believes in giving back to her church and community.
Sign Up Now!
In Business Since 1992
Experience matters. If a storm crashes a tree into your house, or your dog swallows its favorite toy—-do you want a neighborhood kid you hired making decisions for you? With over 30 years of experience caring for pets and homes in Dallas, we are the gold standard for pet care in this market.
Locally Owned & Operated
When it comes to your pet care service, do you want someone in a call center multiple states away helping you? No. You want someone who personally knows your pets and home. You want someone from your neighborhood checking in with you. With PCPSI, you’re hiring a locally-based company that’s seen every pet and home scenario. We personally know and have carefully hired the sitters assigned to your care. We also have instant support for our sitters with locally based managers. Our Manager On Duty is available for our team to call at any time and can be on site to assist with any emergency in less than an hour. This support matters to our staff and it makes all the difference for you.
Our Core Values
We hire by them, fire by them and make decisions based on them. They are our core values: Be Humble. Be Trustworthy. Always Be Learning. See Opportunities–Not Obstacles. Show Team Loyalty.
Humble and Trustworthy
All dog walkers and pet sitters are NOT alike. We have you covered! We are available every day of the year with an experienced staff. No worries or hassles for you if one of our pet sitters falls ill or has a car that won’t start. We have a trained back up pet sitter, covered by our insurance and bond, ready to see your pets and care for your home. If you choose to rely on a single individual to care for your pets and home, they probably do not have an insured and trained backup person to take over if they get sick/injured, or have a personal incident preventing them from getting to your home.
Thorough Screening & Training
Before any of our sitters are allowed in your home, we have conducted both a telephone and in-person interview, and performed a reference and background check. Our employees undergo a comprehensive initial training program, and receive ongoing training on policies, procedures, pet behavior, and 1st aid & CPR. We believe it’s important to hire employees instead of independent contractors, so we can train, evaluate and cover them with our liability, bonding, and workman’s compensation insurance. Many app-based competitors hire minimally screened independent contractors, who by law cannot receive training by anyone at that company. App based competitors have to hire staff without ever meeting that individual in person because they are hundreds of miles away.
Staff Longevity & Teamwork
The average Park Cities Pet Sitter employee has worked with the company for 5+ years, providing a consistency in service delivery that is unmatched in the industry. We are proud to work together as a team to provide the best dog walking and pet sitting services available, 365 days a year.
OUR MISSION
To transform the pet care industry by cultivating and sustaining positive relationships with each other, our clients and their pets through support, education and hospitality.
THE BENEFITS OF CHOOSING A PCPSI PET SITTER
Security
Feel secure knowing you have a team of highly-trained, local pet care experts working for you while you are away.
Peace of Mind
You and your family can be away knowing that your home and pet(s) are well cared for in your absence. Relax, you hired a trusted, experienced company with the proper insurance and credentials to care for all the things you love back at home
PETS STAY HOME
Your pets remain in their secure home environment, surrounded by familiar sights, sounds and smells. At your home, your pets are less likely to be exposed to illness, injury or stress than if they stayed at a boarding facility.
Diet & Exercise
Your pet’s diet & exercise routine continues as normal.
Medications
Your pet’s medications are delivered on schedule.
No Transport Needed
You are not inconvenienced or rushed because there is no need to transport your pets anywhwere before or after your trip.
Personal, Loving Attention
Every pet in your household gets personal, loving attention. If your pet is especially shy or fearful, we work slowly to build a bond with them. The pet decides what they are comfortable with.
Check Ins
Your sitter provides check in calls, texts, or email updates.
No Hassle For Friends & Family
No need to impose on friends, neighbors or relatives for pet care. We are professionals. This is our job, so tell us how we can make the experience better for you and your pets.
Crime Deterrent
Regular visits to your home are a crime deterrent. We bring in your mail and packages, alternate lights and blinds, and provide daily activity. This gives your home a “lived in” appearance.
Home Emergencies
Home emergencies happen. Downed trees or power lines, frozen pipes, and broken air conditioning systems in the middle of summer are some of the many unforeseen issues we handle. Knowing how to handle these emergencies is part of our superior customer service.
Happy & Healthy!
Your pet(s) greet you upon your arrival home – happy and healthy!
